How to Ask for What You Want and Get What You Need
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Product Details

  • Author: Amy Fish
  • Product Code: 86193
  • ISBN: 978-1-60868-619-3
  • Pages: 256
  • 1 Paperback / softback
  • Size: 5.50 x 8.50



At some point in our lives, we’ve all experienced an injustice, large or small — a restaurant botching our lunch order or a boss who isn’t following the guidelines for workplace etiquette — and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isn’t sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved — whether you’re trying to right the wrongs of the world or just claim the french fries you ordered.


“Amy provides a smile on every page.”
— Ruth Bader Ginsburg, Supreme Court justice, about The Art of Complaining Effectively by Amy Fish

“Fish’s how-to guide for effective complaining is effervescent with a breezy sense of humor . . . a blueprint to getting what you need with the right words and a delicate touch.”

“Readers looking for advice on raising concerns effectively will find this guide to be a valuable tool.”
— Publishers Weekly

“Sharing a host of entertaining stories, Fish describes in depth how to ask someone to freshen their breath, call out another mom for suboptimal behavior, and how to get the break one deserves at work. She stresses that communication needs to be ongoing and clear, and that by complaining effectively we will make the world a better place for the next person. This page-turner of a self-help book highlights great ideas on almost every page.”
Library Journal

“Great advice about how and why you should and can negotiate your desires and advocate for others as well as yourself.”
San Francisco Book Review

“Amy Fish is laugh-out-loud funny, and her words carry an important message: we need to stand up not only for ourselves but for everyone in line behind us. I found myself nodding feverishly in agreement. I wish I had read this twenty years earlier so I could have imparted more of this information to my children. It is so sensible.”
— Nancy Spielberg, producer, Playmount Productions

“Self-improvement has never been easier or more enjoyable, engaging, amusing, and effective. Amy Fish delivers clear-cut instructions with passion and wit, teaching even the most reluctant complainers how to speak up for themselves. You’ll laugh your way to a stronger, better you.”
— Lara Lillibridge, bestselling author of Mama, Mama, Only Mama: An Irreverent Guide for the Newly Single Parent

“With warmth, humor, wisdom, and deep respect for others, Amy Fish gives you the strategies and courage to speak in your own voice to ask for what you want or need. This is storytelling and complaint handling at their very best.”
— Lydia Cummings, university ombudsman

“Laugh-out-loud funny and packed with wise and practical advice on making your voice heard, this book should be on everyone’s reading list.”
— Susan E. Opler, ombudsman, City of Toronto

“Fresh, crisp, and terrifically useful advice. Especially good for those of us who’ve never had the nerve to send back a dish at a restaurant, these easy scripts and practical examples will help us all learn a kinder, gentler way of making things better.”
— Sam Bennett, author of Get It Done

“Take it from someone who avoids complaining at all costs: Amy Fish’s I Wanted Fries with That made me want to speak up and speak out! She offers practical advice laced with enough humor to make even the most skittish of us stand up and get exactly what we want.”
— Athena Dixon, author of No God in This Room

“Amy Fish’s book gave me great tips I can use at work, where I spend a lot of time negotiating with opposing counsel, and at home, where I spend a lot of time negotiating with my teenage kids. It also made me laugh along the way.”
— Susan Gradman, Chicago attorney